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Customer Service with a Personal Touch

At, we aim to make the shopping experience an easy and streamline one. For this reason, we have a trusted, knowledgeable and dedicated customer service team that works with all of our ecommerce sites.

For general inquiries, feel free to email or to call us at 1-800-530-LION(8245).

Visit our corporate headquarters at 3 NorthWestern Drive, Bloomfield, CT, 06002

We value our relationship with our suppliers. Suppliers should feel free to email Tail of the Lion at rachelpearson@tailofthelion or to call us at 1-800-530-LION(8245).

In addition, wed like for you to meet our customer service team.

Meet Our Customer Service Team

Rachel grew up in California and Colorado, and graduated from the University of Colorado, Boulder. Rachel was trained in customer service at Nordstrom and worked there for over three years. At Nordstrom, Rachel acquired a love for fashion and design and especially a love for working with people. Rachel joined the Tail of the Lion customer service team in October 2007. She loves animals and enjoys spending her time with family and friends, cooking, doing outdoor activities.
Joshua grew up in the Seattle area and is a graduate of the University of Massachusetts. His past work experience is in construction and project management, which enables him to have a full understanding of Tail of the Lion's diverse product offerings. Joshua brings a relaxed and helpful approach to customer service. He has been with Tail of the Lion for 4 years. When he is not working, Joshua enjoys time with his family, wandering the hills around his home and making wine.
Elana is a self-described 'jack of all trades'. Although she has a degree in International Relations, Elana's work experience runs the gamut from the field of jewelry and antique appraisal to clothing design and catering. A member of the Tail of the Lion team since 2006, Elana juggles her time between working, raising her two adorable children and cooking up a storm.
Alan was born and raised in Phoenix and he attended Arizona State University. He's always enjoyed helping people and splits his time at Tail of the Lion between providing courteous customer service and helping with the technological side of the business. Alan joined the Tail of the Lion team in 2006 and enjoys spending his free time with his family and friends, helping with home improvement projects and scuba-diving.

Our goal is to make your online shopping experience as straightforward and pleasant as possible. We welcome your comments so that we can help serve you better. We look forward to hearing from you!

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